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General Frequently Asked Questions Getting Started Points, Please! All About Rewards Account & Support Dutch Point Perks: E-Gift Card FAQs The Basics Using Your Card Printing & Access Secret Codes & Security
Q: How do I create an account?
A: Click “Start Here,” type in a few details, hit “Save,” and ta-da! You’re officially in the perks club.
Q: Do I need an email address?
A: You bet. A current and valid email keeps your account humming and your rewards rolling.
Q: Does my account ever expire?
A: Nope! Once you’re in, your account is here to stay.
Q: What if I forget my password?
A: It happens to the best of us. Just click "Forgot your Password" on the Sign In page, and we’ll email you a fresh one.
Q: How do I earn points?
A: Easy! Just share the Dutch Point love. Refer friends and family using “Invite a Friend” and you’ll earn points when they join.
Q: What is a certificate?
A: Think of it like a digital high-five. When you qualify for rewards, we issue points as certificates and drop them right into your account.
Q: How do I check my point balance?
A: Log in and look near your “Welcome” message—your point balance is right there, ready to impress.
Q: Do points expire?
A: Unfortunately, yes. Points are valid for 2 years from the month they’re issued. After that, they disappear into the rewards sunset. So don’t wait—make your point count!
Q: How do I redeem points for a reward?
A: Click “Rewards” and browse by category, points, or keyword. Once you find something amazing, click “Order,” confirm your details, and your reward will be on its way.
Q: Can I send a reward to someone else?
A: Absolutely. Just enter their shipping address during checkout and make someone’s day.
Q: Do you ship to PO Boxes?
A: Most of the time, yes. Just a heads-up—if your item ships via FedEx Ground, you’ll need a physical address since FedEx and PO Boxes don’t get along.
Q: How do I contact Member Service?
A: Click “Contact Us” on the site for our email and phone info. We’re here to help with anything you need.
Q: Why doesn’t my online banking login work here?
A: Great question! Your rewards login is separate from your Dutch Point online banking. That’s because this site lets you combine (a.k.a. “pool”) points from different accounts. Just create a new login just for your perks.
Q: Can I remove a linked account?
A: Yep! Log in, head to “My Account,” then “eDeposit.” Click “Remove” next to the account you no longer want, and save the changes.
Q: Who manages the Dutch Point Perks program?
A: Dutch Point Perks is proudly administered by Velocity Solutions, LLC—our trusted partner in delivering this reward experience.
Q: What’s the difference between e-gift cards and physical gift cards?
A: E-gift cards are sent to your rewards account instantly—no waiting, no shipping. Physical cards are mailed and usually take a few business days to arrive.
Q: I placed an order but didn’t get my e-gift card. What now?
A: First, check your spam or junk folder (they can be sneaky). Still missing? Reach out to our customer service team—we’ll make it right.
Q: Where can I use my e-gift card?
A: It depends on the retailer—some can be used online, in-store, via catalog, or all of the above. Check the retailer’s website for the fine print.
Q: Can I use my e-gift card in-store on my phone?
A: Most likely, yes! But to be sure, check the redemption options on the retailer’s site.
Q: How can I check my e-gift card balance?
A: That’s up to the retailer. Your card’s terms and conditions will tell you how to check your balance.
Q: Can I use my card more than once?
A: Totally! Use your e-gift card until the balance runs out. Some retailers will even show your updated balance the next time you log in.
Q: Do I need a special printer to print my e-gift card?
A: Nope! Any home or office printer will do the trick. Just make sure the code is clear.
Q: Do I need to print it in color?
A: Not at all—black and white works just fine.
Q: What happens if I lose the printed card?
A: No worries. Just log into your rewards account, go to “Order History,” and pull it back up. It’ll be there waiting.
Q: What’s a secret code, and where do I find it?
A: Some cards need a little extra security. If your card requires a secret code, you’ll see it in your e-gift card instructions.
Q: What if I lose my secret code?
A: You’re covered. Head to “Order History,” select your gift card, and the code will be listed there.